Hospitality

Provide excellent customer service with EZSMS for hospitality:
SMS is the most reliable, fastest and easiest way to reach out to guests for confirmations, announcements and surveys.

Hi John, thanks for booking a room at Hotel ABC.
Arrival 2020/12/20, check-in: 12:00.
Departure 2020/12/25, check-out: 10:00.
We look forward to your stay! For questions, contact: 050-1234567

Improve your service quality with SMS booking confirmations
  • Make guests feel welcome by sending them a friendly booking confirmation.
  • Guests are always able to check the confirmation SMS to find the date and time of their booking on their phone.

Hi John, thanks for booking a room at Hotel ABC.
We want to remind you of the cancellation fees if you cancel your stay after 2020/12/13. For more information visit www.hotelabc.com/policy/

Reduce no-shows with SMS booking reminders
  • Remind guests of cancellation fees that will occur if they cancel after a certain date.
  • Send guests a reminder a few days before their stay.

Hi John, we hope you enjoyed your stay at Hotel ABC.
We want to ask for your feedback in a short survey: www.hotelabc.com/survey/

Conduct surveys with huge open rates
  • Collect useful feedback from guests after their stay by conducting a survey.
  • SMS has a higher open rate (98%) than email (20%), therefore, you have a higher chance that people will take your survey if you notify them by SMS.

EZSMS offers solutions for diverse industries

Check more industries

Are you interested in finding out more about the functions of EZSMS and how they work?
Read the following pages to find out more about:

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Simple web SMS Sending
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Customized SMS Sending
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Automated call replies
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K-Premium Service
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Link Tracking
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